Mindbody: How to manage your class bookings & payments
We use Mindbody as the online booking system for classes at Dragonfly Dance. We want to empower you to manage your own classes and payments with confidence.
Please use this page as your first stop for help with Mindbody. That way, you can find what y
Browse the topics below to get started:ou need straight away—without waiting for support.
How to access Mindbody
There are a few different ways you can access Mindbody to manage your bookings and payments. Some are more effective than others depending on what you need to do.
1
Mobile, tablet, or desktop website (recommended)
Visit our Mindbody site directly using any web browser. You can do this on your phone, tablet, or computer.
Best for: Managing bookings, memberships, account details, and payments
Why we recommend it: You can see your full schedule, manage your account, and update payment details that work for your membership.
How to access it: Click the purple “Login to Mindbody” button at the top right of every page on our website.
On mobile? If you see a pop-up asking you to download the app, tap “Continue to site.”
Tip: Bookmark the login page on your device so it’s easy to return to anytime.
2
Through our website
(recommended)
You can book classes, purchases passes and memberships, and register for your Mindbody account directly from our website using the embedded booking tools on the site pages.
Best for: Browsing our schedule and booking directly from the website
Why it’s helpful: You don’t need to leave our site—it’s fully integrated and lets you view the timetable, navigate between days, and book with just a few clicks
Coming soon: We’re adding more tools to make it even easier to manage your bookings right here on our site
3
Mindbody app
(not recommended)
The Mindbody app can be useful if you attend several studios that use Mindbody or prefer using an app. But for Dragonfly Dance, it’s not ideal.
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It doesn’t show all your bookings or let you manage membership payments properly
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Payment info entered in the app won’t connect to your Dragonfly Dance membership and cannot be used for your membership auto payments
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You have a general Mindbody profile, plus a separate Dragonfly Dance profile—the app only shows limited info for each business
For the best experience on mobile, we recommend using the mobile site—especially if you’d rather not install another app.
Mindbody Tips
Step by step instructions
Helpful guides from Mindbody Support
Use your account credit for payments
Frequently asked questions
Why aren't the class bookings I made in Zen Planner in my schedule in Mindbody? It took all weekend to get the memberships uploaded into Mindbody. On 20 May, we are working through the future bookings that everyone had in Zen Planner and adding them to Mind Body. We will start with just this week, and then go from there.
How do I check how many classes I have available? Go to www.dragonflydance.com.au - Click the purple 'Login To Mindbody' button (top right) - Click the button to login and enter your details - Click the My Info tab - Click Account in the horizontal menu that appears
Will my payment details from my Mindbody wallet be automatically uploaded to the Dragonfly Mindbody account? Unfortunately not if you want to make payments to your membership. You can use the details in your Mindbody wallet to purchase drop in classes or to pay amounts off your account, but they cannot be used for the auto pays for your membership. Go and add your payment details to our Mindbody account. You can access that through a mobile or desktop. Just click the 'Login to Mindbody' button at the top of any page on our site. Login to your account and you will be prompted for payment details. You can see instructions for how to do it through your browser on www.dragonflydance.com.au/mindbodyswitch and I am aiming to get a screenshot video of how to do it on the app as well.
Why we are making the switch
We’ve listened to your feedback about our current membership structure and the challenges with Zen Planner.
Our goal is to simplify memberships, improve flexibility, and enhance your overall experience.
Challenges with the current system
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Structural limitations require a complicated membership structure that can be hard to understand
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Difficulties tracking membership cycles and class allocations
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High failed payment fees ($14.80 per failed payment)
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System glitches
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Reliance on email support which slows down getting help
Benefits of MindBody
Simpler membership structure
MindBody has functionaity that means we can simplify our membership structure, making it easier to understand and manage.
Class rollovers
Instead of all class credits expiring at the end of a 12-week cycle, classes will now be issued every 4 weeks and available for 8 weeks.
More time to make up for missed classes at the end of the 12 week cycle.
No need to track 12 weeks cycles.
Better communication & support
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Two-way texting
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A chatbot for quick answers
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Reduced load on Customer Service team, therefore quicker response time for questions that can't be answered by the chat bot
No failed payment fees
MIndBody Payments has $0 charge for failed payments, it just tries again the next day, so less chance you'll fall behind on payments and end up with a late fee.
Improved user experience
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A more reliable system with fewer glitches
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Free, easy to use member app used by many other health and wellness businesses (so you may already have it)
How the membership will work with MindBody
We'll be able to return to a more simple 12 month membership, paid in 4 weekly instalments (instead of worrying about 12 week cycles).
You're not locked in though, as you can cancel any time (after the first 12 weeks for new members).
Payments are still every 4 weeks.
Here's what's changing:
Class allocations: Classes will be issued every 4 weeks and can be used within 8 weeks.
No hard cutoff dates: Your oldest class credits will be used first, so you have more time to use them.
Auto-renewal: Memberships will auto-renew at the end of 12 months unless cancelled.
Recurring bookings: We can boko you in for your regular classes for as far into the future as you want (you can still cancel and reschedule or book extra classes)
Dicount on drop in classes for existing members wanting to do more classes for a short period (such as during leadup to Student Showcase)
Key dates &
transition timeline
We expect to go live in mid-May. Here’s what to expect:
Early to Mid-April
Setting up MindBody, preparing training materials, and initial communication
Late April to Early May
Data migration, staff training, and final client communications
Note: no changes can be made to memberships in the week 6 to 12 May (when data is exported from Zen Planner and uploaded to MindBody)
Mid-May
MindBody launches! Intensive support period begins
(currently scheduled to go live on 12 May)
Late May
Post-implementation support, troubleshooting, and success stories
How to stay updated
We’ll send regular email updates
join mailing list
Follow our Facebook group for announcements
Posters and flyers will be available in the studio
If you have any questions, speak to your teacher, reception, or contact our support team
We’re excited about this transition and confident it will make your experience at Dragonfly Dance even better.
Thank you for your patience and support as we make this change!