Background
If you’d like to change your name or email address in Mindbody, you’ll need to update it yourself by logging in at account.mindbodyonline.com. These details are locked for security reasons and can’t be changed by our team at the studio.
Mindbody has set up this system—called Consumer Identity—to make your experience safer and simpler:
Enhanced security: With scams and fraud attempts on the rise, this login system uses one-time email verification and the latest security standards to make sure your account is protected.
Consistent booking: Whether you book through the app, our website, or another Mindbody tool, one standardised login helps keep everything streamlined and avoids confusion.
Multiple business: many businesses use Mindbody, and you can use the same profile to access each businesses' services using the one profile.
This means you remain in control of your personal details, while also enjoying a more secure and consistent booking experience.
Steps
Login to your profile in the Mindbody website
Click/tap the My Info tab
Click/tap the Profile submenu (this one is usually selected already)
In the Mindbody Account box, click/tap Edit *
this opens up your Mindbody account in a new window
Account Info will be selected
Click/tap the Edit link next to your name, email address, or other detail
click/tap the black Save button
Note: you can see that underneaht the Mindbody account section is Dragonfly Dance profile (you can click to expand this section - you are now able to see what information is stored in your Mindbody profile and what is in your Dragonfly Dance profile.