Customer support
Online forms
Streamlined support
We use online forms to manage common requests, including memberships, payments, holds, refunds, private lessons and enrolments.
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Using the correct form allows us to collect all required information upfront, which helps avoid back-and-forth and ensures your request can be processed accurately.
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Please select the relevant form below.
Customer support at Dragonfly
Our customer support is designed to be simple, efficient and fair, with clear processes to ensure consistency.
We use systems like online forms and booking guides so requests can be handled accurately, without unnecessary back-and-forth, and in the order they are received. This helps ensure everyone receives the same level of care and attention.
Our Business Services Team can help with things that can’t be resolved through these systems.
Using the correct process allows us to focus our time and expertise where it’s genuinely needed.
Online Forms
Membership
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Help with Mindbody
We use Mindbody as our class booking system. There is a lot you can do in Mindbody to manage your class bookings, check available classes and expiry dates, check your account balance and purchase history, make payments, and fix 'unpaid' classes.
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You can sign up for membership through Mindbody, but anything else to do with membership (upgrading, downgrading, holding, cancelling) must be done through the forms above. Otherwise, you may find yourself with multiple memberships.