Background
Sometimes a class may show as unpaid in your Mindbody account. This can happen for a few reasons, for example:
if a teacher or member of our team books you into class without taking payment at the time
if a credit card payment has failed, or
if you’re a member booking ahead of your current payment cycle (future classes will appear as unpaid until your next auto payment is processed).
To fix an unpaid class, you can simply purchase a drop-in class and the payment will automatically be applied.
If the class is unpaid because your auto payment failed, you can update your credit card details (or add a new card) and wait for Mindbody to re-run the payment, which it does automatically every 24 hours. There are no fees charged by Mindbody Payments if a payment fails, though your bank may apply its own charges.
If the unpaid class is a future booked class scheduled past your current payment date, you do not need to do anything. When your next payment is deducted, it will automatically reconcile the unpaid classes.
Steps
How to purchase a drop in class to pay for an unpaid class
Login to your profile in the Mindbody website
Click/tap the Online Store tab
Click/tap Services in the submenu
Click/tap Select Item, then Dance Classes
Click/tap Dropin class
Click/tap the blue Check Out button
Under Billing Information, click/tap the option to either
use the card or account we have on file for you, or
to enter an alternative payment option, then enter your payment details
click/tap the blue Place Order button
How to update credit card details
Login to your profile in the Mindbody website
Click/tap the My Info tab
Click/tap Profile from the submenu (this is usually automatically selected)
In the Billing Inforomation section, click/tap Edit
Enter the details of your card
Click/tap the Save button